Tuesday, January 31, 2012

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6 Phrases You Should Never Say Again

See if you’re guilty of any of these:

1. The Double Name: Using a person’s name twice-- especially your own-- in the same sentence as a way to justify unusual or unacceptable behavior.

Typical usage: “What can I say? That’s just Joe being Joe.” (Or even worse, “What can I say? That’s just me being me.”)

Whenever you say a person’s name twice as a way to describe them you’re actually making an excuse for behavior you would never tolerate from someone else.

And everyone knows it.

2. The Fake Agreement: Pretending to agree while expressing the opposite point of view.

Typical usage: “I can definitely see what you’re saying, but I just don’t think we should take on that project.”

In fact, you don’t really see what I’m saying because otherwise you would agree with what I’m saying. Beginning a sentence with, “I hear you…” is like a condescending pat on the head.

Don’t try to couch a different opinion inside a warm and fuzzy Fake Agreement. If you disagree, just say so professionally.

3. The Unsupported Closure: Ending a discussion or making a decision without backup or solid justification.

Typical usage: “At the end of the day, we’re here to sell products.”

Really? I had no idea we’re supposed to sell products!

Unsupported Closure is a go-to move for people who want something a certain way and don’t feel like, or can’t, explain why. Whenever you feel an, “At the end of the day…” coming on, take a deep breath and start over, otherwise you’ll spout inane platitudes instead of objective reasons that may actually help your employees get behind your decision.

Quick note: A Fake Agreement combines nicely with an Unjustified Closure: “I hear what you’re saying, but at the end of the day revenue concerns must come first.” Win-win!

4. The False Uncertainty: Pretending you’re not sure when, in fact, you are.

Typical usage: “You know, when I think about it I’m not so sure shutting down that facility isn’t the best option after all.”

Oh yes, you’re sure; you’re just trying to create buy-in or a sense of inclusion by pretending you still have an open mind… or you’re planting seeds for something you know you will eventually do.

Never say you aren’t sure unless you are truly willing to consider other viewpoints.

5. The First Person Theoretical: Pretending to be another person in order to explore different points of view.

Typical usage: “Let’s say I’m the average customer. I walk in your store. I want to buy a shirt...and so on."

You can get away with this occasionally, but more than once a year is really irritating.

Think about it. Let’s say I’m the average reader and I know someone who uses the First Person Theoretical to pretend they’re putting themselves in someone else’s shoes. And let’s say I’m thinking it’s really irritating. In fact, let’s say I’m thinking we can just move on.

6. The Favorite Word: Using a word so often that word is all anyone hears.

Typical usage: Simply pick a word and hammer it to death.

I had a boss who never met a sentence he couldn’t find a way to shoehorn “in other words,” “in general,” and “regarding” into. Often he could cram all three into the same sentence, sometimes multiple times. I kept track one time and counted thirty-seven “in other words” in a four-minute span.

Hey, I’m not proud. I’m also not worried about him reading this since he’s probably off somewhere clubbing baby seals.

When you fall in love with a word or expression, other people not only tire of it but they hear nothing else. Whatever you hoped to get across gets lost as people think, “Oh jeez, for once could he leave out the ‘that’s neither here nor there’”?

Ask someone if you overuse a word or phrase. At first they’ll look uncomfortable and try to avoid answering. Insist.

Eventually they’ll tell you, and I promise you’ll never use that word again.

Kit no2

Monday, January 30, 2012

Call Center Agent Survival Kit

CONCEPTS

1. yung headset bag, kung bet mo na gawin yung malaking tarp wallet, iniisip ko, yung design sa labas eh mga images ng headset, compact, barya, lipstick, ID, yosi, lighter, atm--pwedeng ilagay sa malaking tarp wallet

yung isang side, yung mga imagesm tas may numbers.
yung kabila, may nkalabel kung ano yung mga legend.

2. pitch for wallet:

pangkape
pangload
pangyosi
pangtaxi
panggatas ni beybi
pangdate
pangsine
pambigay sa holdaper

3. please repeat it again, once more for the second time.

4. Date Today:
Take note of the date. You may want to use it someday to prove that we were friends long before I became famous.

Friday, January 27, 2012

Wednesday, January 25, 2012

Tuesday, January 24, 2012

Friday, January 20, 2012

Itenerary caramoan


DAY 1 Feb 4
We'll be arriving Naga around 4:00 pm..
(we can do whatever we want)
We need to sleep in a hotel or apartelle till 2:00am

Day 2 Feb 5
Travel time Naga - Sabang 1 hr and 30 mins
-- 2:00am we should go to Filcab van terminal so that we can get the 5:30 boat ride to Caramoan
-- if we ride the van to sabang our fare would be around 150, if the van doesn't have any passengers we can rent it to Sabang.. the van seats 14 so we multiply 150*14/4 = 525 (kaya sana may passengers na iba)
-- once we reach Sabang we have to look for a boat ride to Guijalo to get to Caramoan.

Travel time - Sabang to Guijalo 1 hr and 45 mins
- once we reach Guijalo port it should say there "welcome to caramoan"
-- I was told that we'll be paying for environmental fee 30-50
-- once we reach Guijalo we have to ride the tricycle (50 each) to get to Bikal port (gateway to caramoan) ^__^
---Once we reach bikal port.. there will be mini boats there who will offer us to go around caramoan islands
-- there will also be packed lunch sold there such as bicol expres laing and adobo of course may rice.
(we need to ask daw sa trike to stop by the eatery)
BAWAL ALAK hahaha

Bahala na tayo mag hanap ng matutulugan sa Caramoan

DAY 3 FEB 6

- I don't know when will be the plane ride back to manila LOL

DAY 4 FEB 7
- fill in the blanks

BOAT SCHEDULES

SABANG - GUIJALO 5:30, 7:00, 9:00, 11:00
GUIJALO - SABANG 7:00, 8:00, 9:00, 11:00

Where to eat @ Caramoan

Sea Port
Lutong Bahay
Paluto at REX tourist inn

ESTIMATED EXPENSES per person
bus to manila 480
roundtrip Fare 2100 to naga
Hotel 500-1000 ea
fare to sabang 150 if full if not 525
Boat ride to Guijalo 300
Trike 50
Boat ride around caramoan island 750
Hote/ Inn in caramoan 500

5500 each (MAGHANDA NA NG 6k ea)

Friday, January 6, 2012