“I want to talk to your supervisor now!”
Getting rid of a furious (non-stop cussing) customer after that 45
minute meaningless conversation is the best feeling ever, but… that is if you’re
not the “supervisor”.
This is where we come in.
We’ve been taking both complicated and nonsense escalated calls for the
longest time and it is a combination of stress and anxiety, trust me. We take a
deep breath, smile and rest our point-finger on the mute button before we fire
away. We get to talk to students who think we can make magic for them and parents
who are lawyers, doctors and most of the time just pain in the ass.
We’ve learned to stretch our patience twice our waist lines because we
know better. It’s just that sometimes we can’t help but snap (of course when on
mute) and raise our voice just a little bit. We empathize and apologize to ease
their anger (sometimes even if it’s insincere and because of the thought that
it will be evaluated LOL) but we make sure to focus on how we can resolve their
problems to avoid them calling us back. (Win win situation).
We are very proud to include our job title in our email signatures (not
because it’s the only privilege we have but) because we worked hard for it. I
wrote this because it’s so sad to learn that in less than 2 months we’d have to
remove that title because there’s no need for us “supervisors” anymore. I’m
sure it’s because of a good thing (I hope). I always look on the bright side
and I know for sure that something better awaits us. (CHAR)
My plan is to make the most out of the remaining months (while secretly
hope their plans would still change). What’s your plan?
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